Contact Troy Medicare

Troy Medicare member services is available to assist with questions about your benefits, coverage, claims, and plan materials. You can reach our team by phone at 1-888-494-TROY (8769) | TTY: 711.

For assistance with appointments, preventative screenings, transportation, finding a primary care provider, or general care management, please call 704-275-8900, Extension 4.

Common reasons members contact us:

• Finding or changing your primary care provider (PCP)
• Scheduling transportation to medical appointments
• Understanding preventive screenings and wellness benefits
• Connecting with care management services
• Questions about claims, billing, or cost-sharing
• Requesting plan documents or replacement ID cards

Troy Medicare works with licensed brokers and agents who help individuals navigate their Medicare Advantage options. If you are a broker or agent seeking support, resources, or information about Troy Medicare plans, our broker relations team is available to assist.

For broker-specific inquiries, please use the contact form above and select "Broker Support" in your message, or visit our dedicated broker resources page for plan details, training materials, and enrollment tools.

Troy Medicare partners with a network of physicians, specialists, hospitals, and other healthcare providers to deliver comprehensive care to our members. If you are a network provider with questions about claims, prior authorizations, credentialing, or member eligibility, our provider relations team is available to help.

For provider-specific inquiries, please use the contact form above and specify "Provider Inquiry" in your message, or visit our provider resources page for clinical guidelines, authorization requirements, and contact information.

Troy Health, Inc. d/b/a Troy Medicare is a Medicare Advantage plan serving eligible beneficiaries in North Carolina. Troy Medicare offers HMO and Dual-Eligible Special Needs Plan (D-SNP) options designed to provide comprehensive medical, prescription drug, and supplemental benefits.

Troy Medicare operates under a Medicare Advantage contract with the Centers for Medicare & Medicaid Services (CMS). Enrollment in Troy Medicare depends on contract renewal.

As a Troy Medicare member, you have specific rights and protections under federal law. These include the right to receive clear information about your plan, access to formal grievance and appeal guidance through Your Coverage Rights, protection from discrimination, and the ability to access your medical records. Troy Medicare is committed to maintaining full compliance with all CMS requirements and ensuring that members can easily access the documents and resources they need.