Troy Medicare Expands Proactive Care Management with Heart Health and Chronic Disease Programs

CHARLOTTE, NC — As American Heart Month kicks off in February, Troy Medicare is highlighting its expanded care management programs that connect members directly with dedicated Care Managers for personalized support on heart health, COPD, diabetes, and other chronic conditions.

The programs represent Troy Medicare's evolution from a pharmacy-powered plan into a full-spectrum chronic care management organization. Every Troy Medicare member has access to a dedicated Care Manager who can review medications, coordinate specialist referrals, provide health coaching, and help navigate the complexity of managing multiple chronic conditions. Learn more about Troy Medicare's care model.

Heart Disease in Rural North Carolina

Heart disease remains the leading cause of death in the United States, and its risk factors — high blood pressure, high cholesterol, obesity, and diabetes — are disproportionately prevalent in the rural North Carolina communities Troy Medicare serves. According to the American Heart Association, rural populations face higher cardiovascular mortality rates due to limited access to specialists, fewer preventive screening opportunities, and socioeconomic barriers to healthy living. Troy Medicare's Care Management team uses proactive outreach to engage members before conditions escalate, drawing on pharmacy data and health risk assessments to identify at-risk individuals early.

Early Identification at the Pharmacy Counter

The early identification process begins at the pharmacy counter. Community pharmacists who participate in Troy Medicare's network routinely flag members who are filling prescriptions for multiple cardiovascular medications, missing refill windows, or reporting new symptoms during routine interactions. This pharmacy intelligence flows directly to Troy Medicare's Care Management team, enabling targeted outreach that is timely and relevant.

Program Initiatives

Troy Medicare's heart health and chronic disease management initiatives include proactive outreach calls to members with identified risk factors, medication therapy management in coordination with community pharmacists, self-care coaching on nutrition, physical activity, stress management, and sleep, coordination with primary care providers and specialists, and health risk assessments to create personalized care plans. Members can review their plan documents for details on covered preventive services.

For members managing diabetes alongside cardiovascular risk, the program takes an integrated approach. Care Managers work with members to align their diabetes management — glucose monitoring, insulin adherence, dietary adjustments — with their heart health goals. This holistic strategy recognizes that chronic conditions rarely exist in isolation and that effective management requires addressing the full picture of a member's health.

The Care Management team is available Monday through Friday, 9 a.m. to 5 p.m. Members can call 910-878-2730 to connect directly or reach out online.

Measurable Results

Troy Medicare's approach reflects a growing trend in Medicare Advantage: shifting from reactive claims processing to proactive health management. For a plan built around pharmacy relationships, the Care Manager model is a natural extension — pharmacists identify early warning signs, and Care Managers follow up with sustained, personalized support.

The results of this model are encouraging. Members who engage with Troy Medicare's care management programs report higher satisfaction with their care experience, better understanding of their medications, and greater confidence in managing their conditions at home. For Troy Medicare, the investment in care management is also an investment in reducing avoidable emergency room visits and hospitalizations — outcomes that benefit members, providers, and the healthcare system alike.

Troy Medicare encourages all members — especially those with a family history of heart disease or existing risk factors — to take advantage of their care management benefits during American Heart Month and beyond. To learn more about the company, visit the About Troy Medicare page.

About Troy Medicare
Troy Medicare is a pharmacy-powered Medicare Advantage plan serving North Carolina. Founded by pharmacists, physicians, and technologists, Troy Medicare combines data-driven care management with deep community relationships to deliver better outcomes for seniors.