A Troy Medicare Care Manager is a friendly clinical expert, like a nurse or pharmacist, who acts as your personal partner on your health journey. Care Management is the added help you get between doctor visits to help you stay healthy and feel supported. It is our way of making sure you have everything you need to feel your best.
How a Care Manager Supports You
The Troy Medicare team reaches out to members with chronic conditions, such as diabetes or heart disease, to provide ongoing support. Here are some of the ways your Care Manager can help you:
- Checking your medicines: We review your medication list to make sure everything is working well together.
- Explaining side effects: We help you understand how your medicine might make you feel.
- Sharing lifestyle tips: We suggest small changes you can make in your daily life to stay healthy.
- Using medical tools: We make sure you know how to use things like inhalers or insulin properly.
- Bridging the gap: We are here for you between doctor visits, especially after you leave the hospital or the ER.
What Should You Expect?
You might wonder what these calls are like. Think of them as a friendly conversation, not a test. We want to hear from you! Our members often tell us that after they pick up the phone, they feel comfortable asking questions they forgot to mention at their doctor's office. If you have a question about a new symptom, a refill, or just want to feel more confident about your health, your Troy Medicare Care Manager is ready to listen. We are here to help you catch small things before they turn into bigger problems.
Why Should You Engage?
These calls are a chance for you to ask questions without feeling rushed. Our goal is to give you peace of mind. Your Care Manager can help resolve care gaps and communicate directly with your doctor to make sure you get the best care possible.
Reach Out to Us
When a Troy Medicare Care Manager reaches out, please take the call! It is a great way to stay engaged with your health. You can also call our Troy Medicare care management team directly anytime you need support. You can reach us at 910-878-2730. We're available Mon-Fri, 9am-5pm.
To learn more about how Troy Medicare supports members, explore our approach to whole-person care.
About Troy Medicare
Troy Medicare is a pharmacy-powered Medicare Advantage plan serving North Carolina, combining data-driven care management with deep community relationships to help members feel their best.
Want to Learn More About Troy Medicare?
We are available 8am to 8pm Eastern Time
Oct 1 – Mar 31: 7 days a week · Apr 1 – Sep 30: Mon – Fri
Fax: 1-919-375-3533