About your plan

Who Can Join?

To enroll in Troy Medicare for Dual-eligible Beneficiaries (HMO D-SNP) you must be eligible for Medicare Part A and Part B and receive certain levels of assistance from the North Carolina Medical Assistance program (FBDE, SLMB Plus, QMB Plus or QMB). If you receive both Medicare and Medicaid benefits, this means you are a Dual-eligible beneficiary.

Additionally, you need to reside in one of the following counties in North Carolina: Alexander, Anson, Bladen, Buncombe, Burke, Caldwell, Catawba, Chatham, Columbus, Cumberland, Durham, Franklin, Granville, Harnett, Haywood, Henderson, Hoke, Iredell, Jackson, Lee, McDowell, Mitchell, Montgomery, Moore, Orange, Person, Polk, Richmond, Robeson, Sampson, Scotland, Swain, Transylvania, Vance, or Yancey counties in North Carolina.

If you are interested in enrolling in Troy Medicare for Dual-eligible Beneficiaries (D-SNP), you can do so online by clicking on the Enroll button or you can call us at 1-888-494-TROY (8769) TTY:711

Summary of Benefits

• Here is the booklet with the 2024 Summary of Benefits
• Here is the booklet with the 2025 Summary of Benefits

Secure Member Portal

Our secure Troy Medicare member portal has resources to help you manage your plan with a personalized view of your health benefits. By clicking on the link below, you can register for a Troy Medicare member portal account for 24/7 access to review plan materials, view your personal information, download forms, and more.

• Link to Member Portal

Evidence of Coverage

An Evidence of Coverage (EOC) is a document that provides information on the plan, providers, benefits information including what is covered and how much you as a member has to pay for those benefits, how to ask us to cover a service, how to file an appeal if we deny coverage for a service you think should be covered, and how to file a grievance if you are dissatisfied with the plan or a plan provider or pharmacy.

• Read the 2024 Evidence of Coverage document
• Read the 2025 Evidence of Coverage document

Prior Authorizations

Certain benefits require an approval in advance. When a benefit needs approval in advance, you or your provider can submit a medical coverage determination request. These benefits are marked with an asterisk in your Evidence of Coverage booklet, Chapter 4, Benefit Listing.

Referrals

Your relationship with your Primary Care Provider (PCP) is very important. Your PCP will coordinate your care and make referrals to specialists or for diagnostic services. You do not need a referral for specialist visits, but it is advised to see your PCP first to make sure you are going to the right specialist.

Who Can Join?

To enroll in Troy Medicare for Dual-eligible Beneficiaries (HMO D-SNP) you must be eligible for Medicare Part A and Part B and receive certain levels of assistance from the North Carolina Medical Assistance program (FBDE, SLMB Plus, QMB Plus or QMB). If you receive both Medicare and Medicaid benefits, this means you are a Dual-eligible beneficiary.

Additionally, you need to reside in one of the following counties in North Carolina: Alexander, Anson, Bladen, Buncombe, Burke, Caldwell, Catawba, Chatham, Columbus, Cumberland, Durham, Franklin, Granville, Harnett, Haywood, Henderson, Hoke, Iredell, Jackson, Lee, McDowell, Mitchell, Montgomery, Moore, Orange, Person, Polk, Richmond, Robeson, Sampson, Scotland, Swain, Transylvania, Vance, or Yancey counties in North Carolina.

If you are interested in enrolling in Troy Medicare for Dual-eligible Beneficiaries (D-SNP), you can do so online by clicking on the Enroll button or you can call us at 1-888-494-TROY (8769) TTY:711

Summary of Benefits

• Here is the booklet with the 2024 Summary of Benefits
• Here is the booklet with the 2025 Summary of Benefits

Secure Member Portal

Our secure Troy Medicare member portal has resources to help you manage your plan with a personalized view of your health benefits. By clicking on the link below, you can register for a Troy Medicare member portal account for 24/7 access to review plan materials, view your personal information, download forms, and more.

• Link to Member Portal

Evidence of Coverage

An Evidence of Coverage (EOC) is a document that provides information on the plan, providers, benefits information including what is covered and how much you as a member has to pay for those benefits, how to ask us to cover a service, how to file an appeal if we deny coverage for a service you think should be covered, and how to file a grievance if you are dissatisfied with the plan or a plan provider or pharmacy.

• Read the 2024 Evidence of Coverage document

Prior Authorizations

Certain benefits require an approval in advance. When a benefit needs approval in advance, you or your provider can submit a medical coverage determination request. These benefits are marked with an asterisk in your Evidence of Coverage booklet, Chapter 4, Benefit Listing.

Referrals

Your relationship with your Primary Care Provider (PCP) is very important. Your PCP will coordinate your care and make referrals to specialists or for diagnostic services. You do not need a referral for specialist visits, but it is advised to see your PCP first to make sure you are going to the right specialist.

Who Can Join?

To enroll in Troy Medicare for Dual-eligible Beneficiaries (HMO D-SNP) you must be eligible for Medicare Part A and Part B and receive certain levels of assistance from the North Carolina Medical Assistance program (FBDE, SLMB Plus, QMB Plus or QMB). If you receive both Medicare and Medicaid benefits, this means you are a Dual-eligible beneficiary.

Additionally, you need to reside in one of the following counties in North Carolina: Alexander, Anson, Bladen, Buncombe, Burke, Caldwell, Catawba, Chatham, Columbus, Cumberland, Durham, Franklin, Granville, Harnett, Haywood, Henderson, Hoke, Iredell, Jackson, Lee, McDowell, Mitchell, Montgomery, Moore, Orange, Person, Polk, Richmond, Robeson, Sampson, Scotland, Swain, Transylvania, Vance, or Yancey counties in North Carolina.

If you are interested in enrolling in Troy Medicare for Dual-eligible Beneficiaries (D-SNP), you can do so online by clicking on the Enroll button or you can call us at 1-888-494-TROY (8769) TTY:711

Summary of Benefits

One of the best things about Troy Medicare for Dual-eligible Beneficiaries is the $0 copay for generic and brand medications.

• Here is the booklet with the 2024 Summary of Benefits

Secure Member Portal

Our secure Troy Medicare member portal has resources to help you manage your plan with a personalized view of your health benefits. By clicking on the link below, you can register for a Troy Medicare member portal account for 24/7 access to review plan materials, view your personal information, download forms, and more.

• Link to Member Portal

Evidence of Coverage

An Evidence of Coverage (EOC) is a document that provides information on the plan, providers, benefits information including what is covered and how much you as a member has to pay for those benefits, how to ask us to cover a service, how to file an appeal if we deny coverage for a service you think should be covered, and how to file a grievance if you are dissatisfied with the plan or a plan provider or pharmacy.

• Read the 2024 Evidence of Coverage document

Prior Authorizations

Certain benefits require an approval in advance. When a benefit needs approval in advance, you or your provider can submit a medical coverage determination request. These benefits are marked with an asterisk in your Evidence of Coverage booklet, Chapter 4, Benefit Listing.

Referrals

Your relationship with your Primary Care Provider (PCP) is very important. Your PCP will coordinate your care and make referrals to specialists or for diagnostic services. You do not need a referral for specialist visits, but it is advised to see your PCP first to make sure you are going to the right specialist.